At Quintarvalion Grand Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
Last Updated: January 2024
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Payment information and billing details
- Passport or identification information (as required by law)
- Special requests and preferences
- Emergency contact information
Booking Information
- Reservation details and history
- Room preferences and special requirements
- Check-in and check-out dates
- Guest services utilized during your stay
Technical Information
- IP address and browser information
- Website usage data and cookies
- Device information and operating system
How We Use Your Information
- Process reservations and provide hotel services
- Communicate with you about your booking and stay
- Comply with legal requirements and government regulations
- Improve our services and website functionality
- Send promotional offers (with your consent)
- Ensure security and prevent fraud
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With service providers who assist in hotel operations
- When required by law or government authorities
- To protect our rights and property
- With your explicit consent
- In connection with a business transfer or merger
Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for online transactions
- Secure servers and firewalls
- Limited access to personal data by authorized personnel only
- Regular security audits and updates
- Staff training on data protection protocols
Cookies and Tracking
Our website uses cookies to enhance your browsing experience:
- Essential cookies for website functionality
- Analytics cookies to improve our services
- Marketing cookies for personalized content (with consent)
You can manage cookie preferences through your browser settings.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information we hold
- Request corrections to inaccurate data
- Request deletion of your personal information
- Opt-out of marketing communications
- File a complaint with privacy authorities
Data Retention
We retain your personal information only as long as necessary for:
- Providing hotel services and support
- Legal and regulatory compliance
- Resolving disputes and enforcing agreements
- Legitimate business purposes
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date
International Transfers
Your information may be transferred to and processed in countries outside Canada. We ensure appropriate safeguards are in place to protect your data during international transfers.
Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Commitment to Excellence
At Quintarvalion Grand Hotel, protecting your privacy is part of our commitment to providing exceptional service. We continuously review and improve our privacy practices to ensure your trust and confidence.